Update: The feedback portal described in this post is no longer in service. The Get Help button in your dashboard still works for live chat and support, but it no longer links to a public feedback site. If you'd like to share feedback or request a feature, please contact us - we'd love to hear from you.
We're excited to announce two major features designed to enhance your support experience and give you a voice in product development: the Get Help button and the Levamo Feedback Center.
What's New
Get Help Button
The Levamo dashboard now includes a "Get Help" button in the main menu containing four sections:
- Resources: Links to the Getting Started Guide, Knowledge Base, and Levamo Blog
- Product: Access to feedback submission, product roadmap, and changelog
- Support: Live chat option and ticket viewing for existing support cases
- Account Support Plan: Information about your support plan with management options
Levamo Feedback Center
You can access the feedback portal at contact us with three main tabs:
- Feedback: An interactive board for posting and viewing community feedback
- Roadmap: Displays planned development features so you can see what's coming
- Changelog: A running log of updates with context and implementation details
How It Works
Log into your Levamo account and click the Get Help button to submit feedback directly through a popup interface. Your feedback automatically posts to the feedback center. Alternatively, visit contact us directly using your Levamo Dashboard credentials to access all three tabs.
